Shipping & Delivery:
All orders will be processed within 2-3 business days of receipt of payment. Tracking details of every shipment is shared with the customer over email and SMS.
We ship across India. For all prepaid orders above Rs. 599, the shipping is FREE. However, orders below Rs. 599 attract a FLAT fee of Rs 49 which may vary as per state and distance.
The goods are delivered between 9:00 AM and 6:00 PM, Monday to Saturday. Excluding public holidays. However, delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
We request you to not accept the parcel if it is tempered or not packed properly. Parcels will need to be signed by customer on receiving
Returns & Refund:
In an unlikely event of you not being entirely satisfied with our products, we would be happy to hear you.
Please note that as a policy, we don’t offer any returns or exchange.
However, if the product you received is wrong, tampered or damaged, please write to us within 7 days of receiving your parcel at [email protected]
Please do send a picture of the products as attachment. Alternatively you can call us on +91-7290031713. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently. Any complaint received beyond 7 working days shall not be entertained.
Please note that returns shall be accepted only if less than 1/3rd of the product has been used and the packaging has not been tampered in any way. Return policy does not apply on free gifts and promotional items.
In case products ordered is upon Cash-on-Delivery, there would be no cancellation charges. In case your order is prepaid, we would issue you a Refund which would reflect in 5-7 working days in your account from which payment is done. No cancellations are possible for orders that have already been shipped.
Redemption of Discount Vouchers and Loyalty Points:
Discount vouchers are for one-time use only. They shall be treated as used even if you cancel the order. However, if you had redeemed loyalty points for an order, they will be credited back to your account in case of cancellation.