Document containing our policies that outline our terms and conditions for use of our site. By using the site, you acknowledge to have read the document below and agree our terms in entirety
PLEASE READ THE TERMS OF OFFER FOR SALE CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON THE WEBSITE. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OF THE PRODUCTS/ SERVICES SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS OF OFFER FOR SALE AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.
1.1 The Website is a platform that facilitates the online sale and purchase of branded merchandise and services ("Services") offered by LHPL and / or its various affiliates/ registered service providers ("Vendor/s"). The Services are offered to the Users through various modes which shall include but not be limited to, online purchases and payments through Credit / Debit cards for various products and services, sale of products etc. The Vendors are the sellers of products and services on the Website and will be solely responsible to You for the products sold through the Website.
1.2 You acknowledge that LHPL has the right to add, modify, change or discontinue any Product / Service at any time, without notice. You further acknowledge that LHPL may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that LHPL may make to the Services. You agree that LHPL shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Services.
2.1 LHPL, through the Website currently makes available to you only “LHPL” & “Lotus Botanicals” brand of products and merchandise at an agreed price to You. Purchase of such products will be subject to the Terms of Offer For Sale and such other additional terms, if any, as specified by LHPL .
2.2 LHPL offers SHIPPING for all the products on the Website as per the company's policy, which may be changed by LHPL without any notice to You. Octroi charges, wherever applicable, is borne and paid by LHPL and not to be borne by User.
2.3 All the Products are governed by the terms of warranties provided by LHPL /the respective manufacturer/ brands. However, in case any product is covered under seller warranty, it shall be specifically mentioned under the product details.
2.4 The price of products offered on the Website is either equal to or lesser than the Maximum Retail Price ("MRP") i.e., the discounted rate prescribed for those products. The MRP and other statutory declarations shall be mentioned on the products and/or on its packaging in accordance with applicable laws.
3.1 You should take all responsibility for your own actions in utilizing the Products and / or services purchased by You and following the precautions and directions provided and LHPL shall not be liable for any such action.
3.2 You represent that You are of legal age to form a binding contract with LHPL and are not a person barred from receiving services under the laws as applicable in India.
3.3 You confirm that LHPL shall not be responsible for any deficiency in payment of consideration payable towards the services purchased from the Website.
3.4 LHPL does not offer any refunds against any services already purchased from the Website unless, any error has occurred during the purchase or redemption of such services which is directly attributable to LHPL.
4.1 LHPL strives to provide You with the best prices possible on products and services You buy or avail of from the Website. However, LHPL does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.
4.2 While LHPL strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, LHPL may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. LHPL will have the right to modify the price of the product or service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If LHPL cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
In certain cases, specifically with regard to particular products/ services, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. LHPL expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
Your shipping address, pin code will be verified with the database of LHPL before You proceed to pay for Your purchase. In the event case Your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request You to provide us with an alternate shipping address which we expect to have on our partner/merchant's delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by LHPL, in such cases LHPL will not be responsible for the non-delivery of the product. LHPL doesn't deliver items internationally. However, You can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India. In case You book multiple order for the Products and Services in one transaction, LHPL would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics' issues. If You purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by You. If You wish to ship Products to different addresses, then You should book the orders separately based on the delivery addresses.
7.1 In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to make necessary notation in the courier acknowledgement form and get in touch with the customer service team through any of the below mentioned channels: a. Call us at 1800 1200 36231; Monday to Saturday between 10:00 and 18:00 b. Emailing us at [email protected];
7.2 All LHPL products are in the Health Care or Personal Care or Beauty Products Category on which there is NO Warranty or replacement if opened or used Upon receiving Your complaint, LHPL shall verify the authenticity and the nature of the complaint and if LHPL is convinced that the complaint is genuine, your product will be replaced. Please note this will be solely at LHPL discretion. However you must ensure that the item / product is returned to the LHPL shipping address without opening or using it. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, LHPL reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by LHPL in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and LHPL shall not in any manner be held liable for the same.
7.3 Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform LHPL at the earliest. The return process of the product may be restricted by LHPL depending on the nature and category of the product.
7.4 In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
1. Please notify LHPL of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, LHPL shall not be held liable for the failure to replace the order;
2. Products should be unused;
2. LHPL will arrange pick-up of the damaged/defective product through its own logistics partner. In the event LHPL is unable to do so, LHPL will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with LHPL;
3. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
5. The returned products are subject to verification and checks by LHPL in order to determine the legitimacy of the complaint/ return.
7.5 In the event the return of a product is duly accepted by LHPL , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and LHPL or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by LHPL;
2. For Cash on Delivery payments, You will be provided with a refund cheque.
2. If the product can be repaired by the service centre, LHPL would get the same repaired and send it back to You.
3. A promo code, once used shall not be refunded in case of cancellation of order either by customer or LHPL.
8.1 Cancellation by LHPL: There may be certain orders that LHPL is unable to accept and must cancel. LHPL reserves the right, at LHPL's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non availability of the service, inaccuracies or errors in pricing information, or problems identified by LHPL's credit and fraud avoidance department. LHPL may also require additional verifications or information before accepting any order. LHPL will contact you if all or any portion of your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or LHPL.
8.2 Cancellation by the User: In case of requests for order cancellations, LHPL reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if LHPL receives a cancellation notice and the order has not been processed/ approved by LHPL, LHPL shall cancel the order and refund the entire amount to you within a reasonable period of time. LHPL will not be able to cancel orders that have already been processed. LHPL has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by LHPL and accept LHPL's decision regarding the cancellation.
8.3 LHPL reserves the right to cancel any orders that classify as 'Bulk Order' as determined by LHPL as per certain criteria. Any LHPL Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz: a. Products ordered are not for self-consumption but for commercial resale b. Multiple orders placed for same product at the same address c. Bulk quantity of the same product ordered d. Invalid address given in order details e. Any malpractice used to place the order
LHPL products are principally made natural ingredients. The buyer is expected to apply adequate care and discretion before buying and using the products. They must follow all specified safety precautions prior to use. LHPL does not control or accept responsibility for the buyers decision or buyers bad experience with any of its products due to the buyer not taking specified precautions or not following usage instructions. LHPL ALSO DOES NOT ACCEPT ANY RESPONSIBILITY FOR THE USAGE OF THE PRODUCTS BY YOU.
10.1 You agree to indemnify, defend and hold harmless LHPL from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by LHPL that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Offer For Sale or any Additional Terms applicable to the purchase of products and services on the Website.
10.2 In no event shall LHPL, its officers, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not LHPL has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein. Notwithstanding anything to contrary, LHPL's entire liability to You under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from You for any specific Voucher or product or service, under which the unlikely liability arises.
10.3 LHPL shall not assume any liability for the non-availability of the product, delivery of the product and the installation of the product where required or any action or inaction that might be taken by the Vendor after issue of the Voucher to the User.
11.1 These Terms of Offer For Sale and the relationship between You and LHPL shall be governed in accordance with the laws of India without reference to conflict of laws principles.
11.2 You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms of Offer For Sale or any transactions entered into on or through the Website or the relationship between You and LHPL shall be subject to the exclusive jurisdiction of the courts at New Delhi and You hereby accede to and accept the jurisdiction of such courts.
ALL LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY YOU.